Job tracking for field service teams
Stop chasing updates and start seeing them. Our job tracking software gives you live visibility of every job and every engineer.
The problem with manual job tracking
When you can't see what's happening in the field, every decision is based on assumptions. Here's what businesses face without a reliable way to track their field workforce:
Unclear job status
No way to know if a job has started, stalled, or been completed without calling the engineer.
Lack of visibility
Customers asking for updates you can't give because the information isn't there.
Missed delays
Delays going unnoticed until they've already knocked on the rest of the day.
No time tracking
No record of how long jobs actually take versus how long they were estimated to take.
Engineer availability
Difficulty spotting which engineers are available for last-minute jobs.
Late performance insights
Performance issues that only come to light weeks later, when it's too late to act.
Live job tracking: What's visible in the dashboard
Key insights in the dashboard
The job progress tracking dashboard brings everything into one view, making it easier for you to monitor your field teams:
- Full job history on every engineer's activity
- Live engineer locations on a map view, updated in real time
- Job status at every stage showing en route, arrived, started, and completed
- Time on site so you can see how long each job is taking against the estimate
- Team availability that displays who is mid-job and who is almost free
Benefits of job tracking software
Understand how your team is performing
Comparing estimates against actuals across all your jobs builds a clear picture of where time is being spent, which jobs consistently run over, and where there's room to improve.
Spot issues before they escalate
If a job is running significantly over time or an engineer hasn't checked in, the dashboard makes it visible straight away. This means you can act before it affects the rest of the day.
Cut out unnecessary journeys
Assigning jobs to the nearest available engineer rather than guessing whose closest means less time travelling and more time on the tools.
Answer customer queries with confidence
Because you know exactly where every job stands, you can give customers accurate updates without leaving the dashboard.
How job tracking works
Job is assigned
Engineer arrives and gets started
Monitor progress from the dashboard
What our customers say
Why choose RAM for job tracking software?
Trusted by 23,000+ businesses
Free lifetime training
All-in-one platform
RAM has been helping businesses manage their fleets for over 20 years.
Explore more job management features
Job tracking is one part of a complete job management solution. Here's what else the platform can do:
Job management software
Built for businesses where work happens in the field.
Keep your fleet roadworthy with automated maintenance tracking and reminders.
- Full vehicle service history accessible in one place
- Track service history digitally for every vehicle
- Set reminders based on mileage intervals or dates
Frequently asked questions about job tracking software
Job scheduling is about planning and assigning work before it happens. Job tracking, sometimes called field service tracking, is about monitoring what's happening once the day is underway.
This lets you see where each engineer is, how far through their jobs they are, and whether anything needs attention. We offer both as part of our RAM Job Management software.
Yes. The job tracking dashboard includes a live map view showing the location of every engineer, updated in real time. You can filter the view to find specific engineers or jobs quickly, and send messages directly to an engineer's phone from their location pin.
Yes. Time on site is logged automatically from the moment an engineer arrives at a job. You can compare this against the original estimate to understand how long different job types actually take and use that information to improve future scheduling.
Yes. Engineers receive and manage their jobs through our job tracking app, which works on any smartphone. Job status updates, location data, and time on site are all captured through the app, and it continues to work offline, syncing automatically when the engineer is back in range.
Job tracking is one part of a broader set of tools designed to give field service businesses complete visibility.
Combine it with vehicle tracking and dash cams for a full picture of everything happening across your fleet and field team. You’ll see everything, from the moment a vehicle leaves the yard to the moment a job is signed off.
Get complete visibility of every job
Know what your field team is working on, where they are, and how the day is progressing.