Engineering fleet management that hits every SLA
Dispatch the right engineer faster, prove response times, and capture job data on site. Fleet management software built for engineering companies managing reactive callouts and planned maintenance.
Engineering operations demand faster response
Running an engineering business means responding to breakdowns quickly, coordinating planned maintenance schedules, and proving SLA compliance to facilities managers. When a critical system fails at 8am, clients expect an engineer on site by 10am.
Miss that window and confidence drops. You need to know who is genuinely closest to each callout, not who left the office first, and you need timestamped proof that response times were met.
Missed SLA windows
Dispatching to the wrong engineer causing missed SLA windows.
No proof of arrival times
No proof of arrival times when clients dispute response speeds.
Missing details
Engineers writing up paperwork hours later with missing details.
No security tracking
High-value diagnostic equipment in vans with no security tracking.
Reactive callouts
Reactive callouts disrupting planned preventative maintenance schedules.
Invoices delayed
Invoices delayed because job records are incomplete or lost.
Fleet management built for field service engineers
RAM's solutions give engineering businesses the tools to dispatch accurately, capture job data, and run responsive operations.
Live fleet visibility for engineers
Meeting a 2-hour SLA often comes down to knowing who is genuinely closest, not who left the office first. Live fleet tracking shows you exactly where every engineer is, so you can dispatch accurately. Get the right engineer to site faster and prove your SLA compliance with reliable data.
Key features:
- Real-time engineer locations for accurate dispatch decisions
- Timestamped proof of arrival times for contract reviews
- Security alerts if vans move at 3am or equipment disappears
- Historical journey data for disputed response time claims
Dash cams for engineering fleets
Engineering vans constantly move between sites, often under time pressure in busy areas. Connected dash cams automatically capture incidents, helping you resolve claims faster, protect against false liability, and improve driver safety.
Key features:
- Automatic video capture for incidents and disputes
- Protection against false or disputed liability
- Insights to identify and reduce unsafe driving
- Improve road safety and reduce costly accidents
Mobile job management for engineers
Paperwork should not slow down reactive maintenance or planned service work. When job details are written up hours later, records are missed, and invoices are delayed.
Klipboard job management software captures everything while engineers are still on site:
- Photos of equipment condition and completed work
- Parts used and materials consumed on each job
- Time spent on site and job status updates in real-time
- Customer signatures and sign-off captured digitally
Digital vehicle checks for engineering fleets
Track dumpers, excavators, mixers, generators, and other mobile plant across sites so you always know where equipment is, how it’s being used, and where costs can be reduced.
Track and monitor:
- Digital walkaround checks completed in under 2 minutes
- Defect reports sent directly to the office with photos
- Automatic compliance records for inspections
- Maintenance history tracked for every vehicle in your fleet
What construction companies get
Faster engineer dispatch
See who can realistically reach site quickest and respond to breakdowns without delay.
Same-day invoicing
Job completion data flows back immediately, reducing billing delays caused by missing paperwork.
Equipment security
Get alerts for out-of-hours vehicle movement to help protect expensive diagnostic and testing equipment.
SLA proof and reporting
Access timestamped arrival data and job history instantly when facilities managers request evidence.
Why engineering firms choose RAM?
Local support when you need it
Industry-leading reliability
Transparent pricing
Lifetime training and support
Easy self-installation
Seamless integration
We understand field service engineering. For twenty years, we’ve supported engineering businesses that respond to callouts, manage SLAs, and keep critical systems running. Over 4,000 engineering companies trust us to manage their mobile operations.
Frequently asked questions from engineering firms
No. If they can use a smartphone, they can use our software. Most engineers are capturing job details and photos within a day of starting. The tracking happens automatically; they don't need to do anything.
The Klipboard job management app works offline. Engineers capture all the job details, photos and signatures without signal. Everything syncs back to the office once they're in range again. Vehicle tracking continues working and catches up when the signal returns.
Yes. You get timestamped GPS data showing when engineers arrived and left. This data is accepted by facilities managers and can be pulled instantly for contract reviews or disputed invoices.
Set up recurring maintenance visits once in the RAM job management software, and it generates jobs automatically for each site on the right dates. Combined with vehicle tracking, you can see which engineer is closest to sites due for service and dispatch efficiently.
You can get alerts for out-of-hours movement, entering or leaving specific areas (like your depot), speeding, harsh braking, or idling. Critical for protecting the high-value diagnostic equipment that engineering vans carry.
Run a more responsive engineering operation
Join over 4,000 engineering companies using RAM to dispatch faster, hit SLAs, and prove response times. Track engineers, manage jobs, capture site data, and protect equipment.